ORDERS, SHIPPING & RETURNS

What is your returns policy?
We understand that sometimes garments need to be returned or exchanged for a number of reasons. We are happy to provide you with a refund (minus postage costs), or exchange so long as contact is made with us within 7 days of your order being shipped. Garments must be:

  • Returned in their original condition with all tags attached
  • Sent back within 14 days of receiving your order
  • Not be worn, washed or damaged
  • A Return Authorisation Number has been approved by LM and is accompanied with your return

We ask that return postage is paid for by the customer. However, should we be sending out an exchange after receipt of your returned goods, we will cover the standard postage cost to ship new goods.

How long does it take to process a return?
Returns/refunds may take up to 10 business days for your bank to complete. All accepted returns/refunds are applied to the original card or method of purchase.

Do I have to pay for postage if I return an item?
We ask that return postage is paid for by the customer. We strongly recommend using a traceable postage method when returning/ exchanging goods.

However, should we be sending out an exchange after receipt of your returned goods, we will cover the standard postage cost to send out new goods.

Please note that the compostable mailer you received your LM apparel in is reusable and can be resealed to send your goods back to us.

How do I exchange?
Please contact lauren@laurenmatthews.com.au to request a Return Authorisation number and return postage address.

Please confirm in the email what alternative size you’d like to change your goods for.

Please all up to 14 days for exchange. All exchange goods are shipped out via standard shipping.

How much does domestic shipping cost within Australia?
We ship all goods with Australia Post. Please choose at checkout whether you’d like your goods sent via Standard shipping or Express Shipping.

Standard shipping: $9 flat rate

Express shipping: $12 flat rate

Do you offer free shipping?
At this stage, we are unable to offer free shipping. Thank you for understanding & supporting a small, Australian made business.

How fast is your shipping?
PLEASE NOTE THERE MAY CURRENTLY BE DELIVERY DELAYS DUE TO COVID19. These are out of our control & we appreciate your patience & understanding.

We ship all goods with Australia Post. Please choose at checkout whether you’d like your goods sent via Standard shipping or Express shipping.

Standard shipping: Orders arrive in 3-6 business days depending on your location.

Express shipping: Orders arrive in 1-5 business days depending on your location.

All orders placed before 12pm will be shipped the same business day. Orders placed after 12pm will be shipped next business day.

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